What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Images in the form larger than 800px aren't automatically scaled down in the PDF format of the submission

    Asked by CenterforSalesExcellence on July 20, 2015 at 01:37 PM


    We saw the pdf version of the form had part of the paragraphs or images cut off. See the attached screenshots. Would you please review and check what had happened?

  • Profile Image

    Answered by CenterforSalesExcellence on July 20, 2015 at 01:38 PM

    Another screenshot attached. 


  • Profile Image
    JotForm Support

    Answered by Welvin on July 20, 2015 at 03:04 PM

    For the images, it's not scaling down based on the PDF size. For the paragraphs, it's actually working fine, but your example is a long word and I'm sure there's no such word with the same length. Please try Lorem Ipsum (http://www.lipsum.com/) instead of the random texts combination.

    I have now forwarded this thread to our developers, reporting the image problem in the PDF. If there are updates, you should know it in this thread. 

    For now, you may consider adjusting the image size in the form builder. Maximum width of 700 or lower. Your current width is 815.


  • Profile Image

    Answered by alp_deniz on July 22, 2015 at 02:31 PM


    The issue has just been resolved and fixed length images are also scaled down properly when necessary.

    Thank you!