Images in the form larger than 800px aren't automatically scaled down in the PDF format of the submission

  • Profile Image
    Asked on July 20, 2015 at 01:37 PM


    We saw the pdf version of the form had part of the paragraphs or images cut off. See the attached screenshots. Would you please review and check what had happened?

  • Profile Image
    Answered on July 20, 2015 at 01:38 PM

    Another screenshot attached. 


  • Profile Image
    Answered on July 20, 2015 at 03:04 PM

    For the images, it's not scaling down based on the PDF size. For the paragraphs, it's actually working fine, but your example is a long word and I'm sure there's no such word with the same length. Please try Lorem Ipsum ( instead of the random texts combination.

    I have now forwarded this thread to our developers, reporting the image problem in the PDF. If there are updates, you should know it in this thread. 

    For now, you may consider adjusting the image size in the form builder. Maximum width of 700 or lower. Your current width is 815.


  • Profile Image
    Answered on July 22, 2015 at 02:31 PM


    The issue has just been resolved and fixed length images are also scaled down properly when necessary.

    Thank you!