What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Some of my End-Users are Unable to Access Form

    Asked by FOE on July 21, 2015 at 08:55 AM

    A couple of my end-users have told me they have been unable to access my form, getting this message: ‘Form is unavailable at this point’. It works fine when I open it. Please advise. Thank you.

    Page URL:

  • Profile Image

    Answered by KadeJM on July 21, 2015 at 11:37 AM

    From what I gather so far it seems that you are saying some of your end-users are unable to access your form on their end when they attempt to use it, correct?

    I've tested this on our end in several browsers "Chrome, IE, FF, Maxthon, Safari, Opera" but as far as I can see it is working perfectly.

    Do you happen to know what OS and Browser|Browser Versions they are using? If not then would you be able to possibly find out?

    It could be a browser cache issue, a connection problem, or a problem with them using obsolete software and hardware though it is only theoretical at the moment.