What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving any Email notifications

    Asked by 4theoffice on July 22, 2015 at 09:47 AM


    I just converted my forms from AAdobe Forms Central. As a side note, everything was smooth and seamless. I converted over 100 forms and had them active on my site within 1 1/2 hours. Great transition process.

    Now, I tested a few from my site but I am not receiving the email responses. It does store the response on your site but I need to be notified of a new response. I would also like to discuss more over the phone, like maximizing your platform and maybe upgrading my subscription. 

    Please have someone contact me at 570-655-5543.

    Website: www.4theoffice.net

    Sample Form: http://www.jotform.us/form/52023429009144


    Page URL:

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    JotForm Support

    Answered by Kiran on July 22, 2015 at 12:02 PM

    It seems that the Sender Name is not filled with the appropriate field in the Email setup wizard which may be causing the issue. 

    I've tried changing the field to Full Name on your sample JotForm and see that the email was sent successfully from our end. Please check if you have received my test submission on your email. Please make sure that you have all the fields filled with appropriate values in the Email setup wizard. This wizard can be accessed by clicking on Emails and then selecting required Notification/Autoresponder.

    Also, please refer to the guide below that can help you in troubleshooting certain email delivery issues.


    Unfortunately, we are not offering any telephone support at the moment. This support forum is our primary support and your question shall be answered in a timely manner.

    Thank you!