Encryption disabled but the key is still required to view submissions

  • Profile Image
    creativeservicesCRF
    Asked on July 22, 2015 at 09:56 AM

    Hi,

    I have taken this option off in:
    Preferences - Advanced Settings (Encrypt Form Data) is selected "NO"

    Secure Form is not selected

    When I/we received the notification entries we need the JotForm.key to view, why if I have opted out of Encrypted Form?

     

    kind regards

     

    Wing

     

  • Profile Image
    Mike_G
    Answered on July 22, 2015 at 12:32 PM

    I suppose the notification entries, wherein you're still asked to give your JotForm key, are your most recent submissions, is that correct? I tried creating a form, have it Encrypted at first and as expected I'm asked to enter my JotForm key. When I removed the Encryption same thing as you did, And made a Submission, it never asked me for any keys and I was able to view my Submission/Notification already. 

    I would suggest you try to clear your Form's Cache and make some test after. 

    Here's how you can clear your Form's Cache. 

    How-to-Clear-your-Form-Cache

    I hope this helps. If not, please feel free to get back to us so we can further help you. Thank you. 

  • Profile Image
    creativeservicesCRF
    Answered on July 22, 2015 at 12:54 PM

    Thank you,

    Yes you have guessed right...

     

    I have done what you have suggested and it is all view-able without the key - much appreciate your help

     

    Wing

  • Profile Image
    Boris
    Answered on July 22, 2015 at 02:02 PM

    On behalf of our colleague Mike, you are kindly welcome.

    We are glad to hear that the issue has been resolved by clearing the form cache.

    Please don't hesitate to contact us again, Wing, if you need any other assistance with your forms. We will be happy to help.

  • Profile Image
    creativeservicesCRF
    Answered on July 23, 2015 at 05:48 AM

    Hi,

    The other issue is that on Internet Explorer their is no option to upload the key?

     

    kind regards

     

    Wing

  • Profile Image
    ashwin_d
    Answered on July 23, 2015 at 09:06 AM

    Hello Wing,

    As we cannot answer multiple questions in one thread, I have moved your question to a new thread and you will be answered here:  http://www.jotform.com/answers/617477 

    Thank you!