- creativeservicesCRFAsked on July 22, 2015 at 09:56 AM
I have taken this option off in:
Preferences - Advanced Settings (Encrypt Form Data) is selected "NO"
Secure Form is not selected
When I/we received the notification entries we need the JotForm.key to view, why if I have opted out of Encrypted Form?
- JotForm SupportMike_GAnswered on July 22, 2015 at 12:32 PM
I suppose the notification entries, wherein you're still asked to give your JotForm key, are your most recent submissions, is that correct? I tried creating a form, have it Encrypted at first and as expected I'm asked to enter my JotForm key. When I removed the Encryption same thing as you did, And made a Submission, it never asked me for any keys and I was able to view my Submission/Notification already.
I would suggest you try to clear your Form's Cache and make some test after.
Here's how you can clear your Form's Cache.
I hope this helps. If not, please feel free to get back to us so we can further help you. Thank you.
- creativeservicesCRFAnswered on July 22, 2015 at 12:54 PM
Yes you have guessed right...
I have done what you have suggested and it is all view-able without the key - much appreciate your help
- BorisAnswered on July 22, 2015 at 02:02 PM
On behalf of our colleague Mike, you are kindly welcome.
We are glad to hear that the issue has been resolved by clearing the form cache.
Please don't hesitate to contact us again, Wing, if you need any other assistance with your forms. We will be happy to help.
- JotForm Supportashwin_dAnswered on July 23, 2015 at 09:06 AM
As we cannot answer multiple questions in one thread, I have moved your question to a new thread and you will be answered here: http://www.jotform.com/answers/617477