What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Encryption disabled but the key is still required to view submissions

    Asked by creativeservicesCRF on July 22, 2015 at 09:56 AM

    Hi,

    I have taken this option off in:
    Preferences - Advanced Settings (Encrypt Form Data) is selected "NO"

    Secure Form is not selected

    When I/we received the notification entries we need the JotForm.key to view, why if I have opted out of Encrypted Form?

     

    kind regards

     

    Wing

     

    Page URL:
    http://www.thisiscreativeservices.co.uk/websites/CreativeRequest/

    encrypted forms JotForm settings form data selected
  • Profile Image
    JotForm Support

    Answered by Mike_G on July 22, 2015 at 12:32 PM

    I suppose the notification entries, wherein you're still asked to give your JotForm key, are your most recent submissions, is that correct? I tried creating a form, have it Encrypted at first and as expected I'm asked to enter my JotForm key. When I removed the Encryption same thing as you did, And made a Submission, it never asked me for any keys and I was able to view my Submission/Notification already. 

    I would suggest you try to clear your Form's Cache and make some test after. 

    Here's how you can clear your Form's Cache. 

    How-to-Clear-your-Form-Cache

    I hope this helps. If not, please feel free to get back to us so we can further help you. Thank you. 

  • Profile Image

    Answered by creativeservicesCRF on July 22, 2015 at 12:54 PM

    Thank you,

    Yes you have guessed right...

     

    I have done what you have suggested and it is all view-able without the key - much appreciate your help

     

    Wing

  • Profile Image
    JotForm Support

    Answered by Boris on July 22, 2015 at 02:02 PM

    On behalf of our colleague Mike, you are kindly welcome.

    We are glad to hear that the issue has been resolved by clearing the form cache.

    Please don't hesitate to contact us again, Wing, if you need any other assistance with your forms. We will be happy to help.

  • Profile Image

    Answered by creativeservicesCRF on July 23, 2015 at 05:48 AM

    Hi,

    The other issue is that on Internet Explorer their is no option to upload the key?

     

    kind regards

     

    Wing

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 23, 2015 at 09:06 AM

    Hello Wing,

    As we cannot answer multiple questions in one thread, I have moved your question to a new thread and you will be answered here:  http://www.jotform.com/answers/617477 

    Thank you!