What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My Jotform is not submitting information to my e-mail.

    Asked by Deborah_Halferty on July 22, 2015 at 04:13 PM

    I am not receiving orders from the three order forms on my website, www.starbrightcreations.com.  

    Deborah Halferty

    Starbright Creations

    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on July 22, 2015 at 05:01 PM

    I have inspected your website and I found this form: http://form.jotform.us/form/51815514826154 

    I have also checked our email log and I saw that all submissions were sent successfully.

    You can also check the email logs for yourself on this link:


    Also I have checked and your Email address is not on bounce list.  

    In this guide you can see hot to remove your Email address form bounce list:


    Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into the folder any more.

    To avoid it happening in future I would suggest checking this guide: Whitelisting JotMails IP Addresses

    Hope this will help. Let us know if you need further assistance.