What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I keep getting the message form is unavailable

    Asked by carlastotts on July 23, 2015 at 09:15 PM

    I revised an old form and created a new one and they both say they are unavailable when I send it in a link via email. It says the form is disabled even though I've enabled them both. 

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    JotForm Support

    Answered by Charlie on July 23, 2015 at 11:30 PM


    This is is because your are creating multiple forms that ask for credit card information. Please take note that we do not allow users to create sensitive information like credit card information, bank details, log in credentials and the likes. This mimics a phishing form which is a violation of our Terms of Use. Our anti-Phishing system has autosuspended your account and disabled all of your forms.

    If you wish to reactivate your account, we will need to delete the forms that violated our Terms. And you will need to avoid creating similar forms. If you are asking payments to your user, we advise that you use our Payment Tools. Here are some guides that might help:




    Thank you for understanding.