Rules not working

  • rkanka21
    Asked on July 24, 2015 at 6:06 PM

    Hi,

    I have rules set up on my Work Log form that populate the "sales tax" column but for some reason they are not working. Can you please look into this?

  • Boris
    Replied on July 24, 2015 at 8:43 PM

    I have cloned your form to take a closer look, and the conditions seem to work fine. I have made the Sales Tax field visible on my cloned version, so that it is easier to see the updated taxes:

    http://www.jotformpro.com/form/52048232910952

    Rules not working Image 1 Screenshot 50

    One thing I have noticed is that your Condition for 8.875 tax is mentioning an option that no longer exists - OTHER (Remarks).

    Rules not working Image 2 Screenshot 61

    After opening this Condition for editing, and simply clicking Save, the condition was updated correctly from the no-longer-existing OTHER (Remarks) option to the current Advocates Abstract Inc option.

    Rules not working Image 3 Screenshot 72

    Rules not working Image 4 Screenshot 83

    I hope this helps. Please try doing the same - simply opening the condition and clicking Save, and then saving your form. If you are having problems with some other expected behavior, please let us know which option should we select on your form, which is the expected Sales Tax, and which Sales Tax is actually populated. This will help us reproduce the issue that you are experiencing, so that we can find a working solution for you.

    Also, if the above didn't work, and if your form is embedded somewhere, please also let us know the link to the page where the form is embedded - so that we can check if there are nay scripting conflicts present on the page.

    Please let us know how it goes.