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    Rules not working

    Asked by rkanka21 on July 24, 2015 at 06:06 PM


    I have rules set up on my Work Log form that populate the "sales tax" column but for some reason they are not working. Can you please look into this?

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    JotForm Support

    Answered by Boris on July 24, 2015 at 08:43 PM

    I have cloned your form to take a closer look, and the conditions seem to work fine. I have made the Sales Tax field visible on my cloned version, so that it is easier to see the updated taxes:


    One thing I have noticed is that your Condition for 8.875 tax is mentioning an option that no longer exists - OTHER (Remarks).

    After opening this Condition for editing, and simply clicking Save, the condition was updated correctly from the no-longer-existing OTHER (Remarks) option to the current Advocates Abstract Inc option.

    I hope this helps. Please try doing the same - simply opening the condition and clicking Save, and then saving your form. If you are having problems with some other expected behavior, please let us know which option should we select on your form, which is the expected Sales Tax, and which Sales Tax is actually populated. This will help us reproduce the issue that you are experiencing, so that we can find a working solution for you.

    Also, if the above didn't work, and if your form is embedded somewhere, please also let us know the link to the page where the form is embedded - so that we can check if there are nay scripting conflicts present on the page.

    Please let us know how it goes.