What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I do not upgrade my account why I was charge 9.95$

    Asked by joopable on July 25, 2015 at 12:43 AM


    My account is upgraded without my submission.

    please check your system and payback my money 9.95$


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    Answered by Boris on July 25, 2015 at 05:06 AM

    Hello. It seems that you have been subscribed to our Premium Monthly subscription via your PayPal account since February 16.

    Due to having a monthly subscription, your account has been charged on the 17th day of each month since, and the last charge has been on July 17. If you would like to cancel your current subscription, you can do so by following these steps:

    1. Login to your Paypal Account
    2. Find the latest payment you have made to JotForm
    3. Click the subscription number for that transaction
    4. Click on the "Cancel Subscription" button.

    You can also visit this page for more detailed information on how to cancel a Paypal Subscription.

    If you would like us to refund your last payment as well, please let us know, and our colleagues with billing credentials will be happy to refund your order. I hope this helps.