using encryption on form

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    Asked on July 25, 2015 at 12:00 PM

    Have working form that decrypts property when viewing from my account. When downloading as an excel file how do I use the key to view? Form also send pdf to dropbox but can't unencrypt even when key is in same directory

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    Answered on July 25, 2015 at 01:54 PM

    Hello David. I'm afraid that we don't really support creating PDF submissions when the entries are encrypted, which is why there is no option to attach a PDF to your emails, or why the Get PDF button is not working on encrypted submissions.

    Your PDF submissions are still being sent (in their encrypted form) to your Dropbox folder, but this is not the feature that we can support at this time for encrypted submissions. This is because both PDF files and Excel submission files must be created on our servers to be offered to you for download.

    With encrypted submissions, your responses are always stored encrypted on our servers. We, or any potential third party, are unable to view your submissions. As our servers only see encrypted data, our servers can only offer Excel submissions for download with this data already encrypted.

    You can view your encrypted submissions when you are logged in by going to your submissions page, and uploading your private key. I hope this helps.