What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to send Incomplete Payment Submission to Email

    Asked by bartbijen on July 25, 2015 at 04:34 PM
    Is it possible to have these incomplete payments send to an e-mail adress. These are potencial clients we would like to contact?
    payment submission incomplete payment payment email
  • Profile Image
    JotForm Support

    Answered by jonathan on July 25, 2015 at 04:36 PM

    You can achieve this by following this user guide: 

    -How-to-setup-Incomplete-Payment-Notification-E-mail

     

    Please let us know if you need further assistance.

    Thanks.

  • Profile Image

    Answered by bartbijen on July 25, 2015 at 09:04 PM
    I can’t find the option where I can change this e-mail setting following your instructions.

    Van: JotForm Support Forum [mailto:noreply@jotform.com]
    Verzonden: zaterdag 25 juli 2015 17:36
    Aan: bartbijen@gmail.com
    ...
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    JotForm Support

    Answered by Jan on July 26, 2015 at 07:44 AM

    The recipient address in the email notifications will be used here. There is an email notificaiton on each submission right? So if the payment was not completed in 1 submission, the notification will not be sent. However, if you enable this option then even if the payment was not completed, it would still send the email notification.

    If you want to change the email recipient in the email notifications then please refer to this guide: http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Hope this helps. Let us know if you still need clarifications. Thank you.

  • Profile Image

    Answered by bartbijen on July 26, 2015 at 08:19 PM
    Dear Jotform.

    I am unable to change the option that if someone fills out a form but doesn’t make a payment I still receive an e-mail. The explanation you send me before is not working for me . However, if you enable this option then even if the payment was not completed, it would still send the email notification.


    Van: JotForm Support Forum [mailto:noreply@jotform.com]
    Verzonden: zondag 26 juli 2015 8:44
    Aan: bartbijen@gmail.com
    ...
  • Profile Image

    Answered by bartbijen on July 26, 2015 at 08:49 PM
    I can’t find the position where to set the e-mail notification on for incomplete messages as your link describes.


    Van: JotForm Support Forum [mailto:noreply@jotform.com]
    Verzonden: zaterdag 25 juli 2015 17:36
    Aan: bartbijen@gmail.com
    ...
  • Profile Image

    Answered by Sammy on July 27, 2015 at 02:41 AM

    The property is accessible in the payment widget properties

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    Answered by bartbijen on July 27, 2015 at 08:44 PM
    I already explained several times that in my form the field you display in the picture does not appear. `

    The option pending payment e-mail is not showing. Please help me out here well. I keep on asking the same questions.

    Van: JotForm Support Forum [mailto:noreply@jotform.com]
    Verzonden: maandag 27 juli 2015 3:41
    Aan: bartbijen@gmail.com
    ...
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    JotForm Support

    Answered by jonathan on July 27, 2015 at 10:12 PM

    We apologize for the confusion. 

    The option to send incomplete payment email is only available for the Standard Paypal account.

    Since you are using Paypal Pro on your jotform http://www.jotformz.com/form/43588283452665 this option is not available.

    What you may want to try as an alternative if you cannot use the Paypal basic account is the Authorization Method only.

    user guide: -How-to-Enable-Payment-Authorization

    Hope this clarifies the matter. Please let us know how we can be of further assistance.

    Thanks.