How to send Incomplete Payment Submission to Email

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    bartbijen
    Asked on July 25, 2015 at 04:34 PM
    Is it possible to have these incomplete payments send to an e-mail adress. These are potencial clients we would like to contact?
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    jonathan
    Answered on July 25, 2015 at 04:36 PM

    You can achieve this by following this user guide: 

    -How-to-setup-Incomplete-Payment-Notification-E-mail

     

    Please let us know if you need further assistance.

    Thanks.

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    bartbijen
    Answered on July 25, 2015 at 09:04 PM
    I can’t find the option where I can change this e-mail setting following your instructions.

    Van: JotForm Support Forum [mailto:noreply@jotform.com]
    Verzonden: zaterdag 25 juli 2015 17:36
    Aan: bartbijen@gmail.com
    ...
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    Jan
    Answered on July 26, 2015 at 07:44 AM

    The recipient address in the email notifications will be used here. There is an email notificaiton on each submission right? So if the payment was not completed in 1 submission, the notification will not be sent. However, if you enable this option then even if the payment was not completed, it would still send the email notification.

    If you want to change the email recipient in the email notifications then please refer to this guide: http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Hope this helps. Let us know if you still need clarifications. Thank you.

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    bartbijen
    Answered on July 26, 2015 at 08:19 PM
    Dear Jotform.

    I am unable to change the option that if someone fills out a form but doesn’t make a payment I still receive an e-mail. The explanation you send me before is not working for me . However, if you enable this option then even if the payment was not completed, it would still send the email notification.


    Van: JotForm Support Forum [mailto:noreply@jotform.com]
    Verzonden: zondag 26 juli 2015 8:44
    Aan: bartbijen@gmail.com
    ...
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    bartbijen
    Answered on July 26, 2015 at 08:49 PM
    I can’t find the position where to set the e-mail notification on for incomplete messages as your link describes.


    Van: JotForm Support Forum [mailto:noreply@jotform.com]
    Verzonden: zaterdag 25 juli 2015 17:36
    Aan: bartbijen@gmail.com
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    Sammy
    Answered on July 27, 2015 at 02:41 AM

    The property is accessible in the payment widget properties

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    bartbijen
    Answered on July 27, 2015 at 08:44 PM
    I already explained several times that in my form the field you display in the picture does not appear. `

    The option pending payment e-mail is not showing. Please help me out here well. I keep on asking the same questions.

    Van: JotForm Support Forum [mailto:noreply@jotform.com]
    Verzonden: maandag 27 juli 2015 3:41
    Aan: bartbijen@gmail.com
    ...
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    jonathan
    Answered on July 27, 2015 at 10:12 PM

    We apologize for the confusion. 

    The option to send incomplete payment email is only available for the Standard Paypal account.

    Since you are using Paypal Pro on your jotform http://www.jotformz.com/form/43588283452665 this option is not available.

    What you may want to try as an alternative if you cannot use the Paypal basic account is the Authorization Method only.

    user guide: -How-to-Enable-Payment-Authorization

    Hope this clarifies the matter. Please let us know how we can be of further assistance.

    Thanks.