What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form used on mobile device not working properly

    Asked by theturvin2 on July 25, 2015 at 06:38 PM

    Hello,

    I am trying to use my form on a mobile device. I am selling a few products through using paypal and have that linked to the form. On a computer, I am able to fill out then submit the form and it takes me straight to paypal for payment. However, on a mobile device, it shows that it is linking to paypal, but nothing shows up. Any ideas on what I can do to fix this?

     

    Thanks,

    Kristen

    Page URL:
    http://form.jotform.us/form/52048238099158

    Mobile mobile device Properly used
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 25, 2015 at 11:00 PM

    What do you mean by nothing shows up? Does it mean the products do not show up, or that when redirected to Paypal page nothing shows up?

    I see you haven't enabled the responsive option. Please try enabling the responsive options as explained on this guide: https://www.jotform.com/help/322-How-To-Make-Mobile-Friendly-Forms-on-JotForm

    Also let us know what mobile device you are using, so we can further test.