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    Form used on mobile device not working properly

    Asked by theturvin2 on July 25, 2015 at 06:38 PM


    I am trying to use my form on a mobile device. I am selling a few products through using paypal and have that linked to the form. On a computer, I am able to fill out then submit the form and it takes me straight to paypal for payment. However, on a mobile device, it shows that it is linking to paypal, but nothing shows up. Any ideas on what I can do to fix this?




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    JotForm Support

    Answered by BDAVID on July 25, 2015 at 11:00 PM

    What do you mean by nothing shows up? Does it mean the products do not show up, or that when redirected to Paypal page nothing shows up?

    I see you haven't enabled the responsive option. Please try enabling the responsive options as explained on this guide: https://www.jotform.com/help/322-How-To-Make-Mobile-Friendly-Forms-on-JotForm

    Also let us know what mobile device you are using, so we can further test.