Cancellation

  • Profile Image
    aiyehum2015
    Asked on July 27, 2015 at 05:15 AM

    Hi there

     

    Please cancell my subscription. I have been cancelling for the 2nd month still my credit card has been charged.

    And my account still on the subscription plan. Please reply.

  • Profile Image
    Welvin
    Answered on July 27, 2015 at 07:06 AM

    My colleague has already answered this inquiry a week ago. Here's the thread: http://www.jotform.com/answers/611697-How-to-cancel-my-subscription#1.

    Again, the subscription is already cancelled, but you are still on the Premium plan because your last payment is not yet expired and it's up until July 30th. Your account will be automatically downgraded to the free plan after this date.

    Thanks