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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    email followup

    Asked by acemay83 on July 27, 2015 at 10:50 AM

    the test email on your site works well, just not reflected don the site

    email site
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    Answered by Shadae on July 27, 2015 at 12:30 PM

    Hi acemay83,

    Thank you for contacting us. Unfortunately, I do not fully understand the issue that you are currently experiencing. Can you provide us with more information regarding your inquiry.

    Whenever you use the test email option in your email notification, it is automatically send to the email address that is associated with your account and not the email address that has been entered into the email notification settings.

    A test submissions will need to be done on the form to have the email notification send to the email address in the notification settings.

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    Answered by acemay83 on July 27, 2015 at 12:34 PM

     

     

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    Answered by Shadae on July 27, 2015 at 01:12 PM

    Hi acemay83,

    Thank you for providing us with more information regarding the issue that you have been experiencing.

    I have reviewed your email notification setup and I am currently seeing that there is no email address place in the recipient fields:

    As such, when your form is being submitted the notification is not being sent to any address. You would need to add your email address to receive notifications.

    I hope this helps, please inform us if you need further assistance.