Removing Zoho CRM integration from specific form fields

  • Profile Image
    asiaexchange
    Asked on July 28, 2015 at 09:01 AM

    Dear Sir/Madam,

    I have a problem with the Zoho CRM integration, which goes as follows. 

    I have successfully mapped form fields to Zoho CRM. However, when I try to remove the integration between specific fields by clicking on the trash can icon, let's say Address though it could be any field, the integration keeps reappearing even after I go on and save the changes. Am I overlooking something and what could be the solution to this?

    Thank you in advance.

     

  • Profile Image
    Charlie
    Answered on July 28, 2015 at 12:31 PM

    Hi,

    Upon making some test integrations, unfortunately, I'm unable to replicate the problem.

    Here's a screencast of me testing the integration and adding and removing the Address field.

     

    It seems like your form is not properly saving the changes. Could you try clearing your form's cache and try logging out and logging back in. See if that works by having a new session.

    We'll wait for your response.