What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Removing Zoho CRM integration from specific form fields

    Asked by asiaexchange on July 28, 2015 at 09:01 AM

    Dear Sir/Madam,

    I have a problem with the Zoho CRM integration, which goes as follows. 

    I have successfully mapped form fields to Zoho CRM. However, when I try to remove the integration between specific fields by clicking on the trash can icon, let's say Address though it could be any field, the integration keeps reappearing even after I go on and save the changes. Am I overlooking something and what could be the solution to this?

    Thank you in advance.

     

    Screenshot
    crm zoho removing problem trash can icon
  • Profile Image
    JotForm Support

    Answered by Charlie on July 28, 2015 at 12:31 PM

    Hi,

    Upon making some test integrations, unfortunately, I'm unable to replicate the problem.

    Here's a screencast of me testing the integration and adding and removing the Address field.

     

    It seems like your form is not properly saving the changes. Could you try clearing your form's cache and try logging out and logging back in. See if that works by having a new session.

    We'll wait for your response.