What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Skip To Page condition not working properly

    Asked by nurina on July 28, 2015 at 09:28 AM
    Few days ago, a participant had filled the form according to her category. However, when she hit the next button, she was lead to the next category page instead of landing at the last page, which I had set up as one of the conditions. I tried to fix them up but to no avail. It never happened before as I was troubleshooting the form earlier this year. 
  • Profile Image

    Answered by Shadae on July 28, 2015 at 01:13 PM

    Hi nurina,

    I do apologize for the issue that you are currently having with your forms skip page conditions.

    When creating conditions that skips pages, for example, if a user selects one option, they will be sent to the second page, however if they select another option, page two would be skipped and take them to the third page.

    For persons that are sent to the second page, if no condition has been set, they will go to the next page when they select next. 

    Can you provide us with more information regarding what category was selected and what page they were wrongly navigated to, we can take a closer look at your conditions to correct the issue.

    The following condition can be removed as the field is required and the user won't be able to move past the page:

    Thank you

     

  • Profile Image

    Answered by nurina on July 29, 2015 at 10:31 PM

    Hi Shade,

     

    Thanks for helping. I had deleted the highlighted condition that you mentioned above.

    However, the skip page condition is still not working for my form. I have highlighted a few of the conditions that are working earlier but no longer now.

    Thank you again.

  • Profile Image
    JotForm Support

    Answered by Charlie on July 30, 2015 at 03:20 AM

    Hi,

    Unfortunately, I'm having a hard time understanding how your skip conditions work as I'm also not familiar with your work flow process.

    But I checked this conditional logic and it worked.

     

    However, I also checked your fields and there are conditions set that if it's "Empty", but those fields are actually required.

    Here's an example:

    That condition will not ever be triggered because the field will always be required to fill out.

     

     

    If you want to conditionally set fields as required you can check this option:

    With that option, let's say Field 1 is equal to "Yes" set Field 2 to "require". That will set this require only is a specific field is filled out. In your case, they are always set to required, even though they are on different page, the required fields will still need to be met.

    You are having conditional conflicts which causes the skip page not to work.

    I hope that helps.