Is there a way to add description field as for donations when selling products and subscriptions?

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    Asked on July 28, 2015 at 01:08 PM

    I have noticed that when we receive donations, the Authorize app within Jotform allows for a description that passes on the Merchant Email Receipt that is generated by Authorize once a payment clears.

    Option within Authorize app preferences:

    Field is passed on to and used for it's receipts:

    However, no such option is present for Selling Products under Authorize preferences. Can we achieve this any other way? We have customized the Jotform-generated notifier but require the Authorize-generated confirmation customized as well to be able to separate ticket sales receipts from our donations receipts.

    Thank you.

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    Answered on July 28, 2015 at 04:34 PM

    Well, payment purpose for donation is there to indicate for what they are making the payment since if you sell products or subscriptions, the payment would be shown differently - having the products / subscriptions and their prices listed out making the customer clear about the payment.

    On the other hand if they get back to the payment few weeks later and only see a payment made to a certain amount, without any details, they might think that they did not make the payment and dispute it.

    Now even if it is not available directly, you could take a full source code of your form and modify it to include that info as well - but this change would need to be re-added to the forms source code each time you modify the form since you would not be able to re-upload the form to the Form Builder.