What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Hi, my forms are missing ?

    Asked by miladox on July 28, 2015 at 03:05 PM Page URL:
    http://www.jotform.ca/form/52081634165250

    forms are missing phishing disabled form
  • Profile Image
    JotForm Support

    Answered by jonathan on July 28, 2015 at 04:13 PM

    We apologize for any inconvenience caused.

    The Phishing filter had wrongly disabled the account and the form due to suspected phishing form you have. This one.

    I have corrected the problem and have reinstated the account an the form.

    You may now continue using our services.

     

    Thanks.

  • Profile Image

    Answered by miladox on July 29, 2015 at 12:53 AM

    same thing happened again, why is it happening ? :(

  • Profile Image
    JotForm Support

    Answered by Chriistian on July 29, 2015 at 03:58 AM

    Hi,

     

    I checked your account and it seems it was automatically suspended by our Phishing Detector due to your form - http://www.jotform.ca/form/52085528337257. It was detected as a Phishing form because you only have one field in your form and it is a payment field. 

     

    I have activated your account again. However, to avoid being suspended again you need to avoid having forms that contains one field only specially if it is a payment field. 

     

    Do let us know if you need further assistance.

     

    Regards.