What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my form disabled?

    Asked by JohnsonGetaways on July 28, 2015 at 05:01 PM

    I am brand-new to JotForm and am trying it out to see if it is something I can use for my business.

    I just created a form, Credit Card Authorization. I get a message that the form is disabled because it is not secure. I clicked on Embed and Secure Form and tried to email it to myself but received an error message that I have reached my limit. Do I need to have a premium account to send secure forms? 

    JotForm message credit card
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on July 28, 2015 at 06:44 PM

    The problem is that you are requesting Credit Card sensitive information on plain text fields, so your form was detected and suspended automatically by our Phishing detection system.

    Please be aware that this is illegal because it's considered a phishing activity, which violates our terms of use

     

    Card number, expiration date, security codes and card holder name are considered critical information.  The only services allowed to collect  such data are those that are DSS/PCI certified.

     

    In light of this, it is a must to integrate your form with any of our Payment integrations.