What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Premium subscription purchased but forms still locked

    Asked by dcgustafson on July 30, 2015 at 12:36 PM

    We purchased a premium subscription but our forms are still blocked from taking payments. Our confirmation # is 2243-8765.

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    JotForm Support

    Answered by david on July 30, 2015 at 01:50 PM


    I checked our records and I was unable to find any payment information associated with your account, email address or that confirmation number.   I also didn't see any billing information in your account.  Is there is other information you can provide to help up find where the subscription payment went?  The email address used to make the payment or any other subscription confirmation numbers would be most helpful.

    In the mean time, I reactivated your forms and account so you can receive payments while we get this sorted.