What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    disable payment

    Asked by msarr on July 31, 2015 at 03:34 PM
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    JotForm Support

    Answered by Mike_G on July 31, 2015 at 05:53 PM

    I'm sorry, but can you help us understand your request by giving us more details, please? I understand that your account is on Premium Subscription, would you like to disable that? 

    You can cancel your subscription by:

    1. Login to your JotForm Account

    2. Go to your Account's page.

    3. Go to Billing Tab and click Switch Subscription under Free/Starter Plan

    4. Click Cancel Subscription button on the new window

    Should you have any trouble performing any of the steps above and/or you have any questions regarding the steps provided or if this is not what you mean at all, please feel free to get back to us and we will be glad to help you. Thank you.