What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Out of upload space

    Asked by grindaholik on July 31, 2015 at 06:06 PM

    It says I'm maxed out on my upload space and have to upgrade. However, I've deleted most of my uploaded images. How do I clear out some of unwanted files or how do I refresh the account so it will reflect that I've deleted uploaded files?

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    JotForm Support

    Answered by EltonCris on August 01, 2015 at 12:23 AM

    I have recalculated your file uploads and it's still maxed out to 99.98MB in which limit for free accounts is 100MB. Still not enough to continue with the service. :)

    I look at your forms and I see one form "51216515082144" which still has files uploaded in it. I think it would reach approximately 99MB. I would suggest to download the files on this form first for your backup copy before deleting the submissions. Then contact us here afterwards so we can recheck.

    Thank you!