Out of upload space

  • Profile Image
    Asked on July 31, 2015 at 06:06 PM

    It says I'm maxed out on my upload space and have to upgrade. However, I've deleted most of my uploaded images. How do I clear out some of unwanted files or how do I refresh the account so it will reflect that I've deleted uploaded files?

  • Profile Image
    Answered on August 01, 2015 at 12:23 AM

    I have recalculated your file uploads and it's still maxed out to 99.98MB in which limit for free accounts is 100MB. Still not enough to continue with the service. :)

    I look at your forms and I see one form "51216515082144" which still has files uploaded in it. I think it would reach approximately 99MB. I would suggest to download the files on this form first for your backup copy before deleting the submissions. Then contact us here afterwards so we can recheck.

    Thank you!