What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to make changes to form while inside of Form Builder

    Asked by espearma on August 02, 2015 at 01:18 PM

    Why when I go under edit form, the system won't let me make changes to ANY form? including this form won't let me add details

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    Answered by Ben on August 02, 2015 at 04:53 PM

    Can you please tell us if you are still experiencing the same issue?

    I can only presume that the issue is somehow connected to your browsers cache, but to test it out, please do follow the steps here: 15 Ways to Clear Your Browser's Cache - wikiHow

    Once you do, please do let us know how it goes, especially if you continue to experience the same issue.

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    Answered by espearma on August 02, 2015 at 10:34 PM

    Still not working!!! I cleared the browser....still not working....They section to add paypal information and products will not allow any changes except to small text.  The edit pencil doesn't even show, on any of my forms.  So it's not just one form.  Please help!

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    JotForm Support

    Answered by ashwin_d on August 03, 2015 at 04:11 AM

    Hello espearma,

    I am not sure if I have understood the issue correctly. Do you mean to say that you want to edit the products added in PayPal question?

    To edit the PayPal products, you will have to select the PayPal question and then click on the "Wizard" icon. This will load a new window and you will be able to edit the products and the prices. Please check the screenshot below:


    Hope this helps.

    Do get back to us if you are not able to edit your form itself or any of the form fields. You may also try to click on the following URL and then try to edit your form :  http://www.jotform.com/?noCDN=true 

    I would suggest you to please share a screenshot of the form builder how it looks in your browser. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033 

    We will wait for your response.

    Thank you!