What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't view my form or access the theme editor. Can someone help?

    Asked by jgreenie9 on August 03, 2015 at 05:33 PM

    Hi, I can't seem to be able to view my form. Every time I click on 'view form' the site says that my form is disabled, however, on the 'my forms' page it says that my form is enabled. I've tried disabling the form and then enabling it again, but nothing seems to do the trick.

     

    Additionally, I can't load the JotForm Theme Designer. The animation just keeps pulsating, but never loads. I've disable adblock but still can't get it to work.

    OR can't My Forms JotForm site then
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    JotForm Support

    Answered by BDAVID on August 03, 2015 at 07:48 PM

    We apologize for the inconvenience, your forms were suspended by our phishing detector system, they are now activated. The system may flag a good form as a phishing one, since there are thousand of forms to review each day. 

    I have whitelisted your forms to avoid this from happening again. If you need anything else, please open a new thread, we will be glad to assist you.

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    Answered by jgreenie9 on August 03, 2015 at 08:32 PM

    Thank you for the help. Much appreciated.

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    JotForm Support

    Answered by ashwin_d on August 04, 2015 at 01:08 AM

    Hello jgreenie9,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!