I can't view my form or access the theme editor. Can someone help?

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    Asked on August 03, 2015 at 05:33 PM

    Hi, I can't seem to be able to view my form. Every time I click on 'view form' the site says that my form is disabled, however, on the 'my forms' page it says that my form is enabled. I've tried disabling the form and then enabling it again, but nothing seems to do the trick.


    Additionally, I can't load the JotForm Theme Designer. The animation just keeps pulsating, but never loads. I've disable adblock but still can't get it to work.

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    Answered on August 03, 2015 at 07:48 PM

    We apologize for the inconvenience, your forms were suspended by our phishing detector system, they are now activated. The system may flag a good form as a phishing one, since there are thousand of forms to review each day. 

    I have whitelisted your forms to avoid this from happening again. If you need anything else, please open a new thread, we will be glad to assist you.

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    Answered on August 03, 2015 at 08:32 PM

    Thank you for the help. Much appreciated.

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    Answered on August 04, 2015 at 01:08 AM

    Hello jgreenie9,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!