What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have to provide cancel subscription option to the customer. How to implement it via jotform?

    Asked by Sgulechha on August 04, 2015 at 03:24 AM
     
    JotForm cancel subscription subscription option Via
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    JotForm Support

    Answered by Chriistian on August 04, 2015 at 08:36 AM

    Hi,

     

    I checked one of your forms (https://www.jotform.com/52123365424953) and I see that you are using Stripe Payment Tool. You will be able to cancel your users' subscription through the Stripe Dashboard page at any time. However, it looks like Stripe does not provide built-in mechanism for users to cancel their own subscriptions.

     

    Currently, we do not have the functionality to cancel subscription using JotForm's Stripe Integration of your users.

     

    Do let us know if you need further assistance.


    Regards.

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    Answered by Sgulechha on August 04, 2015 at 08:42 AM

    thankyou sir..

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    Answered by Sgulechha on August 04, 2015 at 09:10 AM
    i have purchased premium plan on aug 1, but i didnt get any acknowledgement mail from you..please revert back soon..
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    JotForm Support

    Answered by Chriistian on August 04, 2015 at 10:25 AM

    Hi Sgulechha,

     

    I checked and confirmed that your account is already in PREMIUM plan. To get your invoice from your account, please follow the instructions below (screenshot).

     

     

    Do let us know if you need further assistance.

     

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    Answered by Sgulechha on August 06, 2015 at 01:27 AM

    thanku sir..