I have to provide cancel subscription option to the customer. How to implement it via jotform?

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    Sgulechha
    Asked on August 04, 2015 at 03:24 AM
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    Chriistian
    Answered on August 04, 2015 at 08:36 AM

    Hi,

     

    I checked one of your forms (https://www.jotform.com/52123365424953) and I see that you are using Stripe Payment Tool. You will be able to cancel your users' subscription through the Stripe Dashboard page at any time. However, it looks like Stripe does not provide built-in mechanism for users to cancel their own subscriptions.

     

    Currently, we do not have the functionality to cancel subscription using JotForm's Stripe Integration of your users.

     

    Do let us know if you need further assistance.


    Regards.

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    Sgulechha
    Answered on August 04, 2015 at 08:42 AM

    thankyou sir..

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    Sgulechha
    Answered on August 04, 2015 at 09:10 AM
    i have purchased premium plan on aug 1, but i didnt get any acknowledgement mail from you..please revert back soon..
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    Chriistian
    Answered on August 04, 2015 at 10:25 AM

    Hi Sgulechha,

     

    I checked and confirmed that your account is already in PREMIUM plan. To get your invoice from your account, please follow the instructions below (screenshot).

     

     

    Do let us know if you need further assistance.

     

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    Sgulechha
    Answered on August 06, 2015 at 01:27 AM

    thanku sir..