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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do we handle a balance due on our form?

    Asked by venkatvedam on August 04, 2015 at 03:32 AM

    If people fill in the form and make a payment via PayPal, but still have a balance due, how do they pay the balance?

    Do they need to fill in the whole form again, all the required fields, then pay the balance?


    Thank you!

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    JotForm Support

    Answered by Jan on August 04, 2015 at 09:18 AM

    Are you saying that the customer did not complete the payment? The submission will not be completed unless the payment was made. For example, if the card that the customer use doesn't have enough balance then the payment will not push through. 

    But just like what you said, your customer can always go to your form, fill up the fields and submit the form again.

    Let us know if you have any questions. Thank you.

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    Answered by venkatvedam on September 09, 2015 at 08:11 PM

    Thank you, but let me explain better by giving an example:

    We are using our form to have vendors/exhibitors register for our festival. Some need electricity, some do not.

    A vendor filling out our form pays the required booth fee and submits. Transaction is complete.

    Later, this same vendor decides to order electricity to his booth, which is an extra fee.

    Does this vendor have to fill out the entire form from scratch in order to sign up for electricity and pay the additional small fee? Our form is a bit long and all fields are required.

    Is there a way for the vendor to access his/her form, edit it to order electricity, and then pay just for the add-on electricity fee?

    Note: When ordering electricity, the vendor needs to fill in a box telling us what electrical appliances s/he is bringing, and how much power each requires. That is why I want them to add this info to their original form, so all info is in one place.

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    JotForm Support

    Answered by Charlie on September 10, 2015 at 03:53 AM


    You can let your users edit the submission, but that will not update the payment or redirect the user to the Paypal payment gateway again. Because the payment has already been made.

    You have two options that you can try:

    Option 1: You can give the user the form again, but he/she just needs to pay for the add-on, you can then just prepopulate the form with the basic information of the customer so that he/she does not need to fill everything out.

    Option 2: Have another form (Form 2) that is dedicated to Add-ons only.


    To prepopulate a form, you can check this guide: https://www.jotform.com/help/71-Prepopulating-fields-to-your-JotForm-via-URL-parameters.

    I hope that helps.