Why do some from say "Pending Payment" in the subject line?

  • venkatvedam
    Asked on August 4, 2015 at 3:37 AM

    Some subject lines say "Pending Payment," although at the bottom it says

     

    Paypal payment completed

     

    Why? Is the payment complete, or pending?

     

    Thank you!

    Page URL: http://www.jotform.us/form/51411435921144
  • Chriistian Jotform Support
    Replied on August 4, 2015 at 9:17 AM

    Hi, 

     

    I checked your mail logs and I was able to see emails with subject line Pending Payments. However, I noticed that this email is really a Pending payment. You will notice on the Paypal Completed field only shows the product and the total amount purchased. See screenshot below.

    Why do some from say Pending Payment in the subject line? Image 1 Screenshot 30

     

    However, when payment is completed the email received would show the Paypal account details used for payment. See screenshot below.

    Why do some from say Pending Payment in the subject line? Image 2 Screenshot 41

     

    If you can provide us a sample Submission and/or email where you have encountered this issue so we can further check? If you can provide us a screenshot of the issue then that would be great.

     

    We will wait for your response.


    Regards.