What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    when is my account up for renewal

    Asked by andypenn on August 04, 2015 at 01:11 PM

    I believe the account was paid via paypal last year, but cant remember how I done it as your pricing is in dollars and me being in the uk use GBP. Would you be so kind as to inform me of the cost for the next 12 month period in pounds so I can make a paypal payment to you, you may have already the paypal account detail , Is it possible that I dont need to do anything and you will just take the payment, You also may have my private bank details but do not wish to make payment via this account on this occasion.

     

    please advise as I think it up for renewal quite soon, plus I want to lock your charges.

    my account next paypal account and bank details
  • Profile Image
    JotForm Support

    Answered by BDAVID on August 04, 2015 at 01:45 PM

    Don't worry, you do not need to renew right now, you will keep the same lower price with your current subscription. This will only take effect with new subscriptions made starting on August 15, so subscriptions that were made prior to that date will keep the lower price. 

  • Profile Image

    Answered by andypenn on August 04, 2015 at 03:02 PM

    thanx but you did not answer my question re paypal

     

    """I believe the account was paid via paypal last year, but cant remember how I done it as your pricing is in dollars and me being in the uk use GBP. Would you be so kind as to inform me of the cost for the next 12 month period in pounds so I can make a paypal payment to you, you may have already the paypal account detail , Is it possible that I dont need to do anything and you will just take the payment, You also may have my private bank details but do not wish to make payment via this account on this occasion."""

  • Profile Image
    JotForm Support

    Answered by david on August 04, 2015 at 03:28 PM

    The account was paid via credit card through our payment processor FastSpring.  The subscription was created Sep 20, 2014, and will end Sep 21, 2015.  You currently have an active subscription that will remain at the same price.  You will be billed automatically September 20th and do not need to do anything to keep the same price.

    If you need to update your payment method, you can do so from your account settings:

    http://www.jotform.com/help/330-How-to-update-my-subscription-s-payment-method