What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jot Form E mail Newsletter

    Asked by Anna1967 on August 05, 2015 at 01:34 PM

    I am using the newsletter app but I am stuck when it coms to the smtp settings. I am using my gmail smtp. Can you confirm what user name and password I should be using my g mail or jot form one? Thanks Anna

    This is the error message I am getting Message could not be sent to anna.macrae@kilmallie.freechurch.org. Mailer Error: SMTP connect() failed.


    Page URL:

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    JotForm Support

    Answered by david on August 05, 2015 at 04:10 PM


    The username is your Gmail address and the password is your Gmail password.  Port should be 25 and smtp.gmail.com for the server:


    That should be the proper settings.

    If you are still unable to get the notifications to go through, let us know and we will be happy to have another look.

  • Profile Image

    Answered by Anna1967 on August 05, 2015 at 05:41 PM

    So what is the Host?

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    JotForm Support

    Answered by david on August 05, 2015 at 06:55 PM

    Here is the setup for gmail:

    Hostname: smtp.gmail.com

    Port: 25

    Username: your gmail username

    Password: your gmail password

    Security ProtocolL TLS

    This should work properly.