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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    4 Forms Down During Peak Enrollment... Incomplete Values Error

    Asked by FineArtsMatter on August 05, 2015 at 06:18 PM

    Hi there. Our forms have all of a sudden stopped working and we are losing enrollment by the minute. 

    When customers (or we) hit submit we get an error message related to required fields. These fields, up until now have posed no problems since they're hidden and related to conditions that only need to be answered when a certain selection is made. 

    Forms affected are Cobb County, Fulton County, Gwinnett County and Cherokee County. ***THIS NEEDS TO BE FIXED IMMEDIATELY - WE ARE LOSING $1000'S OF DOLLARS***

    This is the page we're seeing upon submission https://submit.jotform.us/submit/51685754556165/

    Page URL:

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    Answered by crsslo on August 05, 2015 at 06:25 PM

    same here

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    JotForm Support

    Answered by EltonCris on August 05, 2015 at 10:17 PM


    We are truly sorry about that. This was a problem related to the recent updates about validations on conditional fields but it has now been resolved so everything should be working fine by now.

    Our apologies for the inconveniences caused. Thank you!