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  • Profile Image

    Email notifications do not get delivered

    Asked by tochiama on August 06, 2015 at 10:04 AM

    Here is the URL for the form

    http://form.myjotform.com/form/52161253560548

    My form never sends to the specified recipient

    please help

    Page URL:
    http://www.aswmichael.com/index.html

    Submissions recipient email notification email notifier
  • Profile Image

    Answered by Ben on August 06, 2015 at 10:47 AM

    I took a look at your emails, and from the logs all submissions seem to have been sent to you to the provided email in your email notification.

    You can see the log yourself by following the steps here: View jotform email history

    Now, I presume that they might have just ended up in your spam, bulk, or trash folders instead, so I would like to ask you to please check all of them to make sure that your emails are not in there.

    If you find them, just mark them as not spam / not trash, etc which should help and stop emails going to these folders in the future.

    It would also be good to check out this guide: Whitelisting JotMails IP Addresses