Address Map Locator widget lost the ability to prepopulate the fields at the bottom (ex. coordinates, country)

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    Asked on August 06, 2015 at 02:26 PM

    The maps have been working great!

    That is, until the other day when it lost the ability to return coordinates based on where the marker was dragged by the user.

    Correct lat long values are still returned when an address is typed into the Address line (however, only when that address matches a Google auto-fill suggested address).


    Our first record indicating this problem was received July 29 2015 at 6:25pm. 

    Any fix we can make on our end to make this work again?


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    Answered on August 06, 2015 at 02:40 PM


    I assume you are referring to the Address Map Locator widget? 

    I made a sample test form and tested it, and I see that the text fields below it are not anymore prepopulated when dragging the marker.

    It seems like its a problem on the widget's back end code. I will need to escalate this to our developers to have it check and fixed. Unfortunately, we can't do anything to it for now. You might need to use a different map widget as an alternative

    Apologies for the inconvenience. We should hear from the widget team when this problem has been fixed.

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    Answered on September 07, 2015 at 06:54 AM


    This is now fixed - the widget should update locations automatically while typing or when you drag the marker on the map. 

    We apologize for the inconvenience this caused you - please let us know if you have further issues.