What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Setting preference to clear fields on hide causes form to freeze

    Asked by hilltopkennels on August 06, 2015 at 05:01 PM

    I need to ensure that fields when hidden are cleared (or set to NULL). However when I set the preferences to ensure that fields are cleared when hidden it causes my form to hang. Switching it back to clear on submit, and the form loads fine again.

    Page URL:
    http://www.jotform.com//?formID=52096324338355

    hidden and on submit OR
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    JotForm Support

    Answered by Kiran on August 06, 2015 at 07:54 PM

    I see what you mean with the cloned version of your JotForm. Let me run few tests on this and get back to you with relevant information.

    Thank you for your patience.