What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why has my account been disabled?

    Asked by prepho on August 07, 2015 at 12:23 PM

    I deleted most forms and all submissions yesterday, yet I received a notice that my account was being disabled because I was out of space. How is this possible?

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    JotForm Support

    Answered by BJoanna on August 07, 2015 at 01:29 PM

    I have checked your account and your forms are disabled because Upload space on your account is 242.26 MB and for free users available Upload space is 100 MB. I have checked your account and I saw that there are no submissions on your forms. However when I checked your Trash folder I noticed that some deleted forms have submissions. Please delete submissions from the forms that are inside of your Trash folder.

    Also you do not need to delete forms to clear your upload space only submissions. 

    Hope this will help. Let us know if you need further assistance.