What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why will some images not load properly?

    Asked by EdLemond on August 08, 2015 at 11:46 AM

    On one form I have loaded an image. On another form I cannot load a different image. Both images are in JPEG format and are the same size.

    size format different another form
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    JotForm Support

    Answered by Welvin on August 08, 2015 at 04:45 PM

    Looks like the image is not available: https://s3.amazonaws.com/jufs/EdLemond/form_files/SECNAV#1c.jpg. Probably because of an error during the upload process.

    Please try it again, but before doing that, change the file name and remove any special character to it. Let us know how it goes.


  • Profile Image

    Answered by EdLemond on August 08, 2015 at 06:39 PM
    Thank you. I was able to upload the image by using my iPad instead of my PC.
    Thanks again.
    Sent from my iPad
  • Profile Image
    JotForm Support

    Answered by Welvin on August 08, 2015 at 07:55 PM

    You're welcome and that's great to know.

    Please contact us again if there are any problems.