What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment Subscription Question

    Asked by lsgrubb on August 08, 2015 at 09:26 PM

    If we sign up for the yearly but cancel before the year is out do we receive a prorated refund?


    Thank You

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    JotForm Support

    Answered by Mike_G on August 09, 2015 at 08:06 AM

    Yes, you will have a prorated amount refunded base on the remaining months of your yearly subscription. However, you have to inform us that you have already cancelled since refunding is a manual process. Thank you.