Payment Subscription Question

  • lsgrubb
    Asked on August 8, 2015 at 9:26 PM

    If we sign up for the yearly but cancel before the year is out do we receive a prorated refund?

     

    Thank You

  • Mike_G JotForm Support
    Replied on August 9, 2015 at 8:06 AM

    Yes, you will have a prorated amount refunded base on the remaining months of your yearly subscription. However, you have to inform us that you have already cancelled since refunding is a manual process. Thank you.