What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Clients uploaded documents will not open!

    Asked by heatherwilliamson on August 10, 2015 at 01:18 PM

    This is somewhat of an emergency.  My clients are submitting time sensative documents as usual, but for some reason they will not open when we click on the document once received on the form.  A new tab opens and it's just blank.  It is opening when I go into my Jotform submissions and click on them, but will not open from the submission in email.  All plugins are up to date, browser is up to date, wordpress up to date, and theme up to date.  Please help!  My entire staff is at a standstill right now.

    The only recent change I've made was updating my version of wordpress on Friday.  But strangely enough, I can open the documents on my iPhone email, but no one at the office can open the documents.  They're working on all different sorts of laptops and desktops with different browsers and no one can open them.


    My office manager was able to get an error message once, and she copied and pasted it to me:

    Parse error: syntax error, unexpected '%' in /www/v3/builds/6b54a2988cd90ec2987a1b1498fd07b848829721/opt/BandwidthPolice.php on line 36

    Page URL:

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    Answered by morriseng on August 10, 2015 at 01:55 PM

    Changing jotform.us to jotform.com helps, but when dealing with 100's of forms a day, this is not a good option.

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    Answered by heatherwilliamson on August 10, 2015 at 02:00 PM

    Not real sure what that means... but okay.  Can anyone give me a solution?

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    Answered by morriseng on August 10, 2015 at 02:02 PM

    Do you have access to your Jot form account? if so go to submissions, and you should be able to download docs from there.

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    Answered by heatherwilliamson on August 10, 2015 at 02:07 PM

    I do, and that's what I've done today.  But I have a staff of 10 people in one office that do not have access to the account.  They receive the submissions via e-mail and move forward with what needs to be done.  I cannot give them access to this account, because they could easily make a mistake and change or delete a form.  I need the problem fixed, because I own both companies and cannot sit here all day and download the forms from my account and email them to my staff.  Do you work at Jotform morriseng?  I need someone to fix the problem, if possible.  If not, I'll have to go with another company, and I really don't want to do that, as I have been with Jotform for quite some time.  As stated before, these documents are time sensitive. Not trying to be rude, but I'm paying 10 people to twiddle their thumbs right now.

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    Answered by morriseng on August 10, 2015 at 02:13 PM

    Nope don't work for Jotform, but I am having the same problem 10 people trying to work. I am having them change just the .us in the url to .com, and it works for now. But in the long run it needs to be fixed. It is one more step in 25 that has to added on to the workload.


    I hope this helps.

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    Answered by Sammy on August 10, 2015 at 03:30 PM

    This issue has been reported to our development team, it should be resolved now kindly try accessing the attachments and let us know if the problem persists

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    Answered by heatherwilliamson on August 10, 2015 at 03:55 PM

    Looks like it's taken care of.  Thanks!

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    JotForm Support

    Answered by abajan on August 10, 2015 at 05:53 PM

    Glad we were able to resolve the issue.