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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Payment Form issues for Mobile Users

    Asked by 713steve on August 10, 2015 at 03:47 PM

    Please see the attached photo of how the form looks for mobile users. You can also view the form live by visiting: http://www.youcallme.org/#!order/cn59

     

    Our customers are finding it difficult to fill out the form due to the fact that the fields do not seem to be named properly (under the CREDIT CARD section of the form).

     

    Specifically, the CREDIT CARD NUMBER field isn't properly labeled because it the field description "Credit Card Number" should be immediately under the box for users to enter their CC information.

    Same issue with SECURITY CODE.

    Same issue with EXPIRATION MONTH.

    Same issue with EXPIRATION YEAR.

     

     

    Page URL:
    http://www.youcallme.org/#!order/cn59

    payment form Mobile JotForm uploads png
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    JotForm Support

    Answered by KadeJM on August 10, 2015 at 05:59 PM

    To my understanding you are having an issue with getting your embedded form to appear correctly when viewed on mobile.

    Have you tried making your form mobile responsive?

    Please see https://www.jotform.com/help/311-How-to-make-Forms-Mobile-Responsive