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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When a product quantity is changed to 1, the product is automatically selected. When the quantity is changed back to 0, the selection is not cleared

    Asked by bdoodle on August 12, 2015 at 03:55 PM

    When a product's selection box is not selected and you enter a quantity for it, the selection box is automatically selected by Jotform.  Could you do the converse as well?  i.e. When the selection box is checked and someone zeros out the quantity for it, couldn't you automatically unselect the selection box?   If you don't do this, my customer will get an error when he submits to PayPal.  This change would be VERY helpful and given the existing code you must have to set the box, perhaps it wouldn't be hard to do the opposite.  

    Starting the qty at 1 and not allowing 0 is not a friendly thing to do to my customers.

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    JotForm Support

    Answered by david on August 12, 2015 at 04:05 PM

    Hi,

    I will forward this to our developers.

    When a product quantity is changed from 0 to something greater than 0, the product is automatically selected:

    Quantity changed, product is automatically selected:

    However, if the quantity is changed to 0, the product remains selected:

    This causes an error due to the product being selected but not having a quantity attached:

    If the selection was automatically cleared when the value was changed to 0.  There would no longer be any problems.

    Here is my clone of the users form to test with:

    http://support.jotform.com/form/52235974878976

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    Answered by bdoodle on August 12, 2015 at 04:10 PM

    You are the best!!!! Thanks a million!

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    JotForm Support

    Answered by david on August 12, 2015 at 05:27 PM

    Thank you for the kind words.  We will update you here as soon as we have any further information.

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    JotForm Support

    Answered by NeilVicente on August 15, 2015 at 05:01 AM

    @bdoodle

    The redirection problem was fixed yesterday. Today, we fixed the issue with the item not being unchecked when quantity selected is zero.

    Have an awesome weekend. Cheers!

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    Answered by bdoodle on August 15, 2015 at 01:11 PM

    Thank you so much!  It works great!