What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    We do not get any email notifications to our email

    Asked by baliadmin on August 13, 2015 at 09:48 AM



    We stopped getting email notification since around mid June. Any idea how we can fix this?


    I have checked my spa folders and emails are not going in there.


    Many thanks.


    Page URL:

  • Profile Image

    Answered by Ben on August 13, 2015 at 11:30 AM

    I took a look at the form you have mentioned Andreas http://www.jotformeu.com/form/31884666897376

    Now looking at the email that you have used, it seems that there was one submission that was sent to it, but also that there are few test email notifications sent as well.

    I presume that the issue is related to these test emails since they are sent only to the email associated with the main account.

    For more about this please do take a look here: How to properly Change and Test a New Email Recipient Address.

    Of course if you have any further issues, do let us know and we would be happy to assist.