What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We are having problems with attachment downloads due to # symbols

    Asked by NYS_EFC on August 13, 2015 at 02:52 PM

    It seems that if there is a "#" in the file name, we cant download the file.

     

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
     
    AccessDenied
    Access Denied
    368E19B1BE444A33
     
    zPnhrbM8aaJHP0lX6ZXcSrFOnRE1AMRQtTtHCJ/46fuvILhHG4mGVqZIaH4LoFVo
     
     

     

     

    Page URL:
    https://secure.jotform.us/form/41354310903141

    download error
  • Profile Image
    JotForm Support

    Answered by Mike on August 13, 2015 at 06:05 PM

    Thank you for contacting us.

    We have escalated a bug report ticket to our Development Team.

    In the meantime, you can replace the '#' symbol with '%23' encoded value on the error page (and hit enter) in order to download the file.

    We will let you know once the issue is fixed.

  • Profile Image
    JotForm Support

    Answered by liyam on August 14, 2015 at 02:08 PM

    Hello,

    We've received report that the problem has been fixed.

    Please do let us know if the problem persists.

    Thanks.