payment problems

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    yasinkarakuss
    Asked on August 14, 2015 at 08:58 AM

    I bought a monthly basis but taken in total annual fees. You have received incorrect payments.

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    david
    Answered on August 14, 2015 at 11:46 AM

    Hi,

    If I understand correctly, you upgraded to Economy yearly, instead of monthly?  If you would like, we can refund your purchase and you can then upgrade back to a monthly subscription.  Let us know if this is how you would like to proceed and we will take care of the refund.

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    yasinkarakuss
    Answered on August 14, 2015 at 11:53 AM

    I want to get back to one annual fee drew first 11 months I wanted to take 1 month

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    david
    Answered on August 14, 2015 at 12:57 PM

    You currently have one annual fee.  I am not understand what you are looking for.  You just paid for 1 year of Economy.  Would you like a refund for that or would you like to keep that subscription?

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    yasinkarakuss
    Answered on August 27, 2015 at 08:19 AM

    11 months Returns much money you took from me, I want to complain, otherwise you have and give the money back I canceled my account

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    david
    Answered on August 27, 2015 at 09:47 AM

    Just to confirm, you would like to cancel your account and get a refund for your most recent yearly subscription.  If this is the case, I will refund you and set you back to a Free account.  This will subject you to the new prices, keep that in mind.

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    david
    Answered on August 27, 2015 at 10:06 AM

    I have cancelled and refunded your most recent subscription purchase.  You should receive the refund in your account in 5-7 business days.

    If there is anything else we can assist you with, let us know and we will be happy to help.