What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    payment problems

    Asked by yasinkarakuss on August 14, 2015 at 08:58 AM

    I bought a monthly basis but taken in total annual fees. You have received incorrect payments.

    Annual fees in a
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    JotForm Support

    Answered by david on August 14, 2015 at 11:46 AM

    Hi,

    If I understand correctly, you upgraded to Economy yearly, instead of monthly?  If you would like, we can refund your purchase and you can then upgrade back to a monthly subscription.  Let us know if this is how you would like to proceed and we will take care of the refund.

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    Answered by yasinkarakuss on August 14, 2015 at 11:53 AM

    I want to get back to one annual fee drew first 11 months I wanted to take 1 month

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    JotForm Support

    Answered by david on August 14, 2015 at 12:57 PM

    You currently have one annual fee.  I am not understand what you are looking for.  You just paid for 1 year of Economy.  Would you like a refund for that or would you like to keep that subscription?

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    Answered by yasinkarakuss on August 27, 2015 at 08:19 AM

    11 months Returns much money you took from me, I want to complain, otherwise you have and give the money back I canceled my account

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    JotForm Support

    Answered by david on August 27, 2015 at 09:47 AM

    Just to confirm, you would like to cancel your account and get a refund for your most recent yearly subscription.  If this is the case, I will refund you and set you back to a Free account.  This will subject you to the new prices, keep that in mind.

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    JotForm Support

    Answered by david on August 27, 2015 at 10:06 AM

    I have cancelled and refunded your most recent subscription purchase.  You should receive the refund in your account in 5-7 business days.

    If there is anything else we can assist you with, let us know and we will be happy to help.