What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form does not appear

    Asked by michoel72 on August 14, 2015 at 11:27 AM

    I was considering upgrading but you never fixed my problem on one of my paid accounts! Now looking at other options. A web form is crucial to a web site and if it cannot get fixed within 24 hours (or at least get a response within that time) then the service is not up to par. Be well!

     

    Just in case, I have included the web page below where the web form does not appear on explorer and sometimes not on other browsers either. This problem was brought up by customers not just me!!!

    Page URL:
    https://rapidmedtests.com/medical-products-order-form/

    web form problem web site site
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    JotForm Support Manager

    Answered by Jeanette on August 14, 2015 at 01:19 PM

    There is a conflict between JS libraries. You must replace the Script type code of any form with the iFrame version, for example please replace this line of code in your page:

    <script type="text/javascript" src="https://secure.jotform.us/jsform/51733080838154"></script>