JotForm PayPal purchase does not return e-mail to purchaser

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    Asked on August 14, 2015 at 11:39 PM



    In the PayPal Purchase Form that I have created on my website using JotForm, as a seller, I do get an e-mail from JotForm giving details the purchase made, but the purchaser does not get those details. The purchaser does not get any e-mail confirming the purchase.


    Why is this happening?

    - Kedar Risbud


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    Answered on August 15, 2015 at 10:54 AM

    Hi Kedar,

    Since you received the form email, I assumed that your customer had successfully sent you the payment through Paypal and that they receive the email from Paypal confirming the purchase, but not your autoresponder email. 

    I checked your form and found out that you are using a custom sender email address as the Sender Email of the form. I think this is not working for some reason so I would suggest changing this to our default sender emails such as or Please try it and let us know the problem persists.

    Or, if you want to keep it that way, I would suggest using Mandrill SMTP instead of the verification method: