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    JotForm PayPal purchase does not return e-mail to purchaser

    Asked by Rasarang on August 14, 2015 at 11:39 PM



    In the PayPal Purchase Form that I have created on my website using JotForm, as a seller, I do get an e-mail from JotForm giving details the purchase made, but the purchaser does not get those details. The purchaser does not get any e-mail confirming the purchase.


    Why is this happening?

    - Kedar Risbud


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    JotForm Support

    Answered by Welvin on August 15, 2015 at 10:54 AM

    Hi Kedar,

    Since you received the form email, I assumed that your customer had successfully sent you the payment through Paypal and that they receive the email from Paypal confirming the purchase, but not your autoresponder email. 

    I checked your form and found out that you are using a custom sender email address as the Sender Email of the form. I think this is not working for some reason so I would suggest changing this to our default sender emails such as noreply@jotform.com or noreply@formresponse.com. Please try it and let us know the problem persists.

    Or, if you want to keep it that way, I would suggest using Mandrill SMTP instead of the verification method: