What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Changing username

    Asked by Helena_g on August 15, 2015 at 12:34 PM

    I just realized that I can change the name of the form to an easier to remember name, but that means that I would like to change the account name from "Helena_g" to "Coor". Could you help me with that?

     

    Thanks for your help!

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    JotForm Support

    Answered by jonathan on August 15, 2015 at 06:18 PM

    The username  coor  is no longer available as there was already an existing account of the same name.

    You may provide us at least 3 choices of new username you prefer and we will check the availability.

    Please take note also that if you change your username, it will affect any custom URL Named Form you have.

    You will have to rename again any custom URL Name form you previously have since the username is included in the URL of custom URL named forms.

     

  • Profile Image

    Answered by Helena_g on August 17, 2015 at 01:46 AM

    Hi, Can you see who has created that account and if it is in use? If it is not in use any longer is it possible for med to use it?

     

    BR

    /Helena

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    JotForm Support

    Answered by ashwin_d on August 17, 2015 at 05:30 AM

    Hello Helena,

    Unfortunately we will not be able to reveal who created that account but its a very old account which was created in January 13, 2013. 

    Please let us know any other username of your choice and if available, we will change your account username. Please be noted that you can yourself check if any username is available. You need to go to Sign Up page and check for username availability. Please check the screenshot below :

     

    Thank you!