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  • Profile Image

    Form is jumping up on iPad on our Muse website

    Asked by wyattdesigns on August 16, 2015 at 03:54 AM

    Hi. My forms are not showing up on an iPad. I am using the "embed" code. When I try to use the iFrame code, it doesn't show up correctly on a desktop (for example, the "submit form" button is missing)

     

     

     

    Page URL:
    http://www.8weekfit.com/weight-loss-form.html

    ipad showing up My Forms iframe code
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    JotForm Support

    Answered by Welvin on August 16, 2015 at 02:25 PM

    I would still recommend using the iframe embed method. As for that height, you can adjust the height value until you'll see the submit button:

    Please try that. For example, adjust the height to 1750px from its current height.

    Thanks

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    Answered by wyattdesigns on August 17, 2015 at 12:26 PM

    I have done adjusted the height. I have embedded it with iframe. It is now showing up on an iPad and fine on the computer, but when I try to fill out the form on the iPad, it just "jumps" all over the screen making it impossible to click on fields. I have tried changing the "scrolling: no" to "Scrolling: yes" and back again, but neither works. All the forms on my entire site are having this jumping or adjusting issue on iPad.

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    Answered by Ben on August 17, 2015 at 02:18 PM

    Can you please tell us more about the jumping? What is the iPhone version that you are having these issues with?

    Also, does it happen when you click on some field of the form, or does it happen when you just try to click on any part of the form. Also where do the jumps lead you to.

    This will all allow us to better understand the issue at hand and see how we can re-create it.

    Do however try to change that code with this one (only the iframe code - no js code after it):

    <iframe frameborder="0" scrolling="yes" style="width:100%; height:2000px; border:none;" src="//form.myjotform.com/form/51884524045558" allowtransparency="true" onload="window.parent.scrollTo(0,0)" id="JotFormIFrame"></iframe>

    Do let us know how it goes.

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    Answered by wyattdesigns on August 17, 2015 at 02:40 PM

    It is the iPad that I am having this problem with...iPhone is fine. It jumps when I click on any part of the form. It seems to keep going back to the top of the form or something. It is just really shaky and jumpy all over the place really.

     

  • Profile Image

    Answered by wyattdesigns on August 17, 2015 at 02:57 PM

    I tried that code, still jumping. Just go and try to fill out the form and you will see what I mean. The first form field can be selected fine but as you go down, it keeps jumping back to the top. 

  • Profile Image
    JotForm Support

    Answered by Welvin on August 17, 2015 at 04:21 PM

    I now noticed the jumping issue in your website. I think this is because of a script in your Muse website that only works in iPad and for some reason, it prevents you to scroll down. Please check your scripts, you can try disabling them one by one until you'll see which one is causing this problem.

    Here's the video of the issue: https://shots.jotform.com/welvin/videos/640048.webm.

    Thanks