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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am no longer receiving emails from jotform.com

    Asked by backtonatives on August 16, 2015 at 11:00 PM

    Hello. I am no longer receiving emails from jotform.com - I checked my spam folder and they are not landing there. People are completing my forms and submitting them but I am not being notified that they are being submitted. How can this be remedied? It's all of our jotform forms:

    http://www.backtonatives.org/events.shtml

    http://www.backtonatives.org/volunteer.shtml

    http://form.jotformpro.com/form/42066636219961

     

    Lori Whalen

    Back to Natives Restoration

    949-335-8656 (cell)

    www.backtonatives.org

    Page URL:
    http://www.backtonatives.org/events.shtml

    Emails JotForm receiving My Forms style size
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    JotForm Support

    Answered by BJoanna on August 17, 2015 at 04:44 AM

    I have checked email address of your account and that email address was on bounce list. Our system gave following result:

    lori@backtonatives.org is IN  the bounce list 

    Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<450 4.2.0 : Recipient address rejected: Temporary error. Retry mail to backtonatives.org again in 600 seconds.>

    I have now removed it from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list:

    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list 

    Please test your form and check if you are receiving submissions now. 

    Feel free to contact us if you need any further assistance.