- backtonativesAsked on August 16, 2015 at 11:00 PM
Hello. I am no longer receiving emails from jotform.com - I checked my spam folder and they are not landing there. People are completing my forms and submitting them but I am not being notified that they are being submitted. How can this be remedied? It's all of our jotform forms:
Back to Natives Restoration
- JotForm SupportBJoannaAnswered on August 17, 2015 at 04:44 AM
I have checked email address of your account and that email address was on bounce list. Our system gave following result:
firstname.lastname@example.org is IN the bounce list
Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<450 4.2.0 : Recipient address rejected: Temporary error. Retry mail to backtonatives.org again in 600 seconds.>
I have now removed it from our bounce list and it should be working fine now.
You can follow this guide on how to check and remove the email from bounce list:
Please test your form and check if you are receiving submissions now.
Feel free to contact us if you need any further assistance.