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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    SSL Forms taking over quota

    Asked by markxkr on August 17, 2015 at 01:20 PM

    Hi

    I'm using a free account to test and using a url that is just http i.e. not secure. However, I keep getting messages to say that the free allocation of 10 secure submissions has been used.

    Last month when I started testing I had used the default https link but after I realised that there was a limit I switched this month to the std link.

    What am I doing wrong?

     

    Thanks

    over quota ssl submission overlimit
  • Profile Image
    JotForm Support

    Answered by Welvin on August 17, 2015 at 03:41 PM

    I have just granted you a one-time SSL Submission reset and reactivated your account. If you have embedded this form, I would suggest re-embedding it again and this time, make sure that the secure box is not checked in the form embed wizard window:

    And then please let us know the page URL's where this form is currently embedded so we can check if there's something that forces your form to use the SSL submission. If you are just using the custom form URL, make sure to update your users and let them know about the changes in the form URL and give them the non-SSL link.

    Thanks

  • Profile Image

    Answered by markxkr on August 17, 2015 at 05:46 PM

    Many thanks

     

    I am just using the standard JotForm link without embedding, i.e. http://www.jotformeu.com/markxkr/insightexpenses

  • Profile Image
    JotForm Support

    Answered by Welvin on August 17, 2015 at 06:49 PM

    That's great to know. Anyways, let us know if somehow your SSL will be used up again so we can investigate further.

    Thanks