What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I got an email saying we've surpassed our 10SSL for the month- we don't use SSL forms?

    Asked by PickettSTREET on August 18, 2015 at 05:57 PM

    We don't use SSL for any of our forms- why is it asking us to upgrade?  Says it will shut down our forms on Wednesday (tomorrow).

    email use
  • Profile Image
    JotForm Support

    Answered by Chriistian on August 18, 2015 at 08:13 PM

    Hi,

     

    I checked your account and I can see that your SSL submission count for this month is 14. 

    It surpassed the limit for SSL submission for free account (10 SSL submissions). If you have used the secure URL of your form like https://secure.jotform.us/form/123456789 or https://www.jotform.us/form/123456789 and/or embed your form using those secure URL then when a user submits the form it will be counted as a SSL submission. I will reset your account's SSL count limit to 9. However, we only do this once so please avoid using secure URL of your form to prevent your form's from being disabled due to over quota error.

     

    Do let us know if you need further assistance.


    Regards.

  • Profile Image

    Answered by PickettSTREET on August 18, 2015 at 10:40 PM
    Hello Christian,
    Thank you for your response. I read through your help section and I
    understand that we're only allowed 10 SSL submissions per month. NONE of
    the forms we use are embedded in a website- nor do we have the box checked
    for a "secure" URL to be used.
    They are all sent via email. I have NO idea how they're being marked as
    SSL? Can you please reset it to 0? Or let me know how we can fix this as
    we've followed all of your directions?
    Thank you,
    Margaret Smith
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on August 18, 2015 at 11:55 PM

    Hi,

     

    Unfortunately, we only reset the submission limit of an account to the SSL Submission limit - 1. So in your case, I have reset the SSL Submission to 9. Your SSL submission limit will reset back to 0 on the start of the next month (Septermber 01, 2015). Please note that even if the Secure Form setting of the form is not checked but a user submits your form using the secure URL (https://www.jotform.us or https://secure.jotform.us) it will still be counted as a SSL Submission.

     

    Do let us know if you need further assistance.


    Regards.