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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    completed forms stopped forwarding

    Asked by scootermadness on August 18, 2015 at 08:42 PM

    My jot form stopped forwarding completed ones to my email.  This is very important in updating our customers with information.  Please advice as to how to fix this.  It's been about a month since we stopped received the emails.  



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    JotForm Support

    Answered by Chriistian on August 19, 2015 at 02:04 AM

    Hi Elizabeth,


    Upon checking up the email address you set up in your  form, I found that is in the our bounce list.

    support@scootermadness.com is IN the bounce list

    Reason(s) : smtp; 552-Requested mail action aborted: exceeded storage allocation

    I have removed your email from the bounce list. It should work by now.

    Do let us know if you need further assistance.