completed forms stopped forwarding

  • scootermadness
    Asked on August 18, 2015 at 8:42 PM

    My jot form stopped forwarding completed ones to my email.  This is very important in updating our customers with information.  Please advice as to how to fix this.  It's been about a month since we stopped received the emails.  

     

    Elizabeth 

  • Chriistian Jotform Support
    Replied on August 19, 2015 at 2:04 AM

    Hi Elizabeth,

     

    Upon checking up the email address you set up in your  form, I found that is in the our bounce list.


    support@scootermadness.com is IN the bounce list

    Reason(s) : smtp; 552-Requested mail action aborted: exceeded storage allocation


    I have removed your email from the bounce list. It should work by now.



    Do let us know if you need further assistance.


    Regards.